The Housing Development Corporation (HDC) has ramped up efforts to reduce customer delinquency.
The HDC announced that it has partnered with bill payment service, SurePay, to give customers an additional option to make their monthly payments.
In a media release, it said the strategic partnership with Massy Technologies InfoCom, owners of the SurePay brand, is expected to benefit over 10,000 HDC clients.
“It is expected that through this partnership with SurePay, there will be a reduction in client delinquency as customers will have fewer reasons for being in breach of their agreement with the HDC,” the Corporation stated.
Surepay has 14 payment outlets locally.
“Along with visiting the HDC’s offices during regular working hours, clients are now able to honour their monthly financial commitments at any SurePay full-service location,” the HDC said.
“This service is available with immediate effect and targets any customer in good financial standing with a Licence to Occupy (LTO), Rent to Own (RTO), rental or mortgage agreement from the HDC,” it added.
HDC managing director Brent Lyons said he was extremely happy with the partnership with SurePay because it allows customers to ensure that their accounts are up to date and that they remain in good financial standing.
“This service is one of the many methods we are implementing to improve our client service relationship and forms part of a larger programme to reduce customer delinquency,” Lyons stated.
The HDC highlighted that in addition to its partnership with SurePay, it has introduced other debt reduction initiatives.
“In 2018, the HDC revised its overall Debt Collection Programme and introduced a debt collection vehicle in order to encourage customers to be more responsible homeowners,” it noted.