FOR making the most progress over the past year, Scotiabank has been named Trinidad and Tobago’s Bank of the Year 2019 by The Banker magazine.
The Banker magazine is a monthly international financial affairs publication owned by the Financial Times Ltd of the United Kingdom.
Scotiabank said in a media release yesterday that this is the sixth time it has been recognized by the publication, having also achieved the title in 2007, 2010, 2013, 2014 and 2016 and now 2019.
Managing director Scotiabank T&T Stephen Bagnarol said of the award: “This award means a lot to us as it’s a reflection of the passion and dedication of our employees who work diligently to ensure we deepen and strengthen our relationships with customers. I am truly proud to be a part of this amazing team of professionals.”
He noted that the bank is focussed on continuous improvement.
“We recognise that customer needs are constantly changing and that we need to ensure we continue to deliver on our commitment to customers. We know we still have a lot to do. This award gives us the motivation to further improve in 2020 and beyond,” Bagnarol said.
Bagnarol said the past year has been particularly exciting for Scotiabank, with the introduction of several digital innovations, providing customers with more convenient and efficient banking options.
He said many of these innovations were first to market within the local banking industry, such as Scotiabank Alerts, digital branches, next generation ATMs, digital tokens, and a new branch customer management system.
This year, Scotiabank was also named the Bank of the Year 2019 in Bahamas and Canada.
The Banker selects winners based on their ability to deliver shareholder returns and gain strategic advantage.
The magazine is the world’s longest running international banking magazine, recognised as a leading source of information on finance and investment around the globe.
The Banker selects one winning bank for each of the 120 countries judged.
Over 1,000 applications are collected and judges select winning banks based on which ones they believe have made the most progress over the past 12 months.