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The First Citizens Bureau de Change at Piarco International ­Airport must understand it is providing a service at an international airport and, thus, must operate in keeping with ­international best practice.

What I experienced there this week left a lot to be desired and could have been so easily avoided. My daughter spent about half an hour in the line, as there was only one teller working.

She was pressed for time, as her flight was due to leave shortly, but she urgently needed to get some Eastern Caribbean currency.

After standing so long in line, becoming a bit anxious as time to board the flight was upon her, when my daughter eventually got to the teller she was simply told: “We don’t have any EC currency.” Now these are the “little” things that irk me about Trinidad and Tobago, and such poor customer service gives you a stark reminder T&T is indeed a Third World country!

What would it have taken for management to display a visible sign to indicate there was no EC currency available? My daughter was in danger of missing her flight after standing for half an hour in line, when a simple sign on display could have saved her that wasted time and some ­unnecessary anxious moments.

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