At 5 p.m. on Monday, Massy Stores in St Augustine preferred to have its valued customers in long lines with only five of its nine to ten cashiers working during this pandemic time.
Further, the register to accommodate customers with one to ten items was without a cashier. Customers with only four items were made to wait behind those with carts filled with groceries.
The look I got from the supervisor on duty when I mentioned my disappointment, and that the cashier for the one-to-ten line should never be closed, told me she heard me, but did not find my disappointment meant anything to her.
Please, people, get real and think about what you’re doing in these times.
“Get in and get out!”—this is the system to have in place, especially as this week we learned about the rise in positive local cases of Covid-19.
The line to cash one to ten items should never be without a cashier. What should have taken me 15 minutes took me 40 minutes.
Customer service should always be improving, not falling back.