I have been a passenger of the water taxi service since its inception. The purpose of this letter is to draw your attention to one of the vessels.
On October 30, during the 3.30 p.m. sailing, the Paria Bullet was extremely hot and uncomfortable.
Whether you are aware or not, the vessel was so hot that women removed their jackets and many used the instruction leaflet in the pocket in front of them to fan themselves. This was perhaps the only air that was circulating in the vessel. I was sweaty and irritated.
On Monday, I was on the vessel for the 3.30 p.m. sailing and the situation remained the same, and continues.
The fact that the vessel is already under-performing along with the air-conditioning unit not working made it one of the worst trips I have had with the water taxi service.
It is obvious the vessel has not been up to mark for some time. What is upsetting is the fact that no one in management seems to care or show it. These vessels run because of the passengers, and is it not the duty of management to ensure the vessels run as they should?
It is hard to believe management is aware of these issues and, as human beings, allow people to travel on the vessel without rectifying the issue, or even coming up with a temporary solution. We can’t just open a window to get air...
These are human beings you are taking from one destination to the next. What if something happened to one of the passengers during such a trip? Are you aware you have pregnant women travelling with the water taxi service?
I was completely frustrated to be on board the water taxi, and it solidified why the service is not my main form of transport anymore.
In spite of that, I hope some action is taken to alleviate the issue for the other passengers, most of whom are co-workers and friends, who depend solely on this service.